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MALAYSIA
ROAD TRANSPORT DEPARTMENT
The
Malaysian Road Transport Department (Malay:
Jabatan Pengangkutan Jalan Malaysia) (JPJ)
is a government department under the
Malaysian Ministry of Transport.
This department is responsible for
issuing
Malaysian number plates.
As the government’s popular front line
agency, the Road Transport Department
strives to provide excellent services
via the counter or the Internet to
increase efficiency for the benefit of
the public. You no longer have to queue
and wait for hours to renew your motor
driving licence and other services
related to the Road Transport Department
(RTD) now.
With a click of the mouse you can get
the services done hassle free without
travelling and going to the department
counters. RTD director-general Datuk
Solah Mat Hassan said their official
portal
www.jpj.gov.my offers many
e-services to the public and the website
acts as a one-stop centre rendering
almost all the activities done at the
counters.
“Counters are only open from 7.30 am to
5.30pm on weekdays and we operate five
days a week. Whereas with the click of
the mouse, the public can do their
dealings from anywhere and any
time.“This reduces our manpower and it’s
hassle-free,” he said.
Solah said the public can among others
renew their motor vehicle licence and
driving licence, appeal, download forms
and do enquiries.As the government’s
popular front line agency, he said RTD
always strives to provide excellent
services to the public via the counter,
kiosk or the Internet and they make full
use of Information and Communication
Technology (ICT) to increase its
efficiency.
Elaborating on E-Rayuan, Solah said, the
people can file in any appeal
application like for instance a driving
licence which expired more than three
years. “However, the appeal must be
submitted via RTD’s official website. As
at March this year, 1,625 people had
filed their appeals,” he said. Solah
explained that users just need to key in
some relevant information to check the
Blacklisted Vehicle and Driving Licence
list and Instructor Certificate Exam
Result and Qualified Training Instructor
Exam Result.
“The public can also enquire about the
Driving Test Section 1 (Laws), the
Expiry Date of Driving Licence and the
Latest Vehicle Registration Number.
“They can also download some JPJ forms
with regards to act and rule,
publication, enforcement, driver
licensing, vehicle licensing and vehicle
technicals,” said Solah.
And if you are not satisfied with any of
the services rendered by the department,
Solah said the public can lodge a report
via email to
aduan@jpj.gov.my.
“To lodge complaints on traffic
offences, just provide crucial
information such as location, vehicle
number, date and your comment. “Any
complaint on traffic offences, enquiry
and advisory services and Motor Vehicle
Licence and Driving Licence Renewal done
via the RTD portal are linked to
www.myeg.com.my,” he said.
Solah said MyEG Services Berhad is a
concessionare for the Malaysian
E-Government MSC Flagship Application
and it provides the electronic link
between the Government and citizens or
businesses. He said it is basically a
single point of contact between the
Government and the people it serves.
Beside the service, Solah said, other
e-services include e-PUSPAKOM, e-EKSAIS,
e-LKM, e-INSURAN, e-HAK MILIK, e-AP, and
e-DAFTAR. He said these e-services allow
information to flow seamlessly among RTD
and other agencies. Solah said RTD plans
to increase its service delivery
channels and provide alternatives to
customers through additional online
services to help reduce congestion at
JPJ counters and be in line with its
online service concept of being fast,
anytime and easy,” he said, adding that
there are many e-services in the
pipeline.
Among them are e-PLATE, e-BIDDING, e-TUKARMILIK,
e-PANDU SIHAT, Personalised Number
Plate, Automated Enforcement System
(AES), e-VIS (Electronic Vehicle
Information System), e-Sah Lesen Memandu
and “booking” for driving test. For
those who tend to forget renewing their
driving licences and road tax, Solah
said they should register with KOMUNITI
ONE JPJ as a member. To register, type
REG JPJ [full name] [Identification Card
number] and send an SMS to mySMS 15888.
Solah said, once registered, Motor
Vehicle Licence and Driving Licence
Renewal notices would be sent via short
messaging service (SMS) and mail to them
upon expiry date. Over 9,613 people have
registered with “Komuniti OneJPJ” as of
May and a total of 615 reminder notices
have been sent so far, he said. While
promoting its online services
aggressively, Solah said, they do not
overlook the counter services. “You
cannot implement e-services at one go
because we have the younger generation
who are IT-savvy while the older
generation are still not familiar with
online services”.
Road Transport Department e-services:
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e-PUSPAKOM provides information
about vehicle check in Puspakom.
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e-EKSAIS provides tax information
from Custom Department.
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e-LKM allows driving licence renewal
done via kiosk and Myeg portal.
-
e-INSURAN offers vehicle insurance
information obtained from insurance
companies to replace cover note.
-
e-HAK MILIK transfers ownership
claim information from financial
institutions.
-
e-AP offers Approved Permits
information obtained from
International Trade and Industry
Ministry (MITI).
-
e-DAFTAR provides Vehicle and
buyers’ information obtained
directly from dealer or vehicle
seller to facilitate registration at
counters. Dealers fill up Vehicle
Registration Form (JPJK1).
Discounts for Traffic Summonses
KUALA LUMPUR DEC 2010: Discounts
for traffic summonses are for a limited
time only, said Home Minister Datuk Seri
Hishammuddin Tun Hussein.
He said once the period for discounts
had lapsed, there would be no room for
negotiation.“There will be no more room
to debate to say that wrong is right. I
hope the matter will be settled and we
will be firm on this,” he told reporters
at the Parliament lobby here Thursday.
He said it was important for the message
to get through that drivers must obey
traffic rules and that no one was above
the law.However, he said the Government
was aware of the public grouses over the
50% discount offer for the summonses.
On Wednesday, The Star reported that
traffic offenders would be given a 50%
discount if they settled their summonses
within two weeks. Those who paid up
after the grace period but by the end of
the month would get a 30% reduction.
The move is intended to reduce the
backlog of summonses before the
authorities start blacklisting traffic
offenders from Feb 28. In the past, the
Government had offered discounts on
traffic summonses of varying degrees in
January and September 2005 and in July
2008.
Motorists were also allowed to appeal
for discounts from district police
chiefs between 2005 and 2008. Summons
payers wanted more counters to be open
at the police traffic headquarters as
massive crowds still continued to swarm
in to pay their fines.
The Kuala Lumpur Compound Chief Unit
Officer ASP Azhari bin Che Mat responded
that payment of traffic summonses can be
made online, at the post office as well
as any other local police station.
Source:
The Star |
